1. Who We Are
LGL Ride is a trading name of Lumaritho Group Ltd, a company registered in England and Wales.
Company number: 16846525
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Operating Centre: 450 Bath Road, Longford, Heathrow, UB7 0EB, United Kingdom.
Lumaritho Group Ltd is a licensed Private Hire Operator regulated by Transport for London (TfL).
For the purposes of UK data protection law, Lumaritho Group Ltd is the Data Controller.
ICO Registration number: ZC085751
Website: https://lglride.co.uk
Email: booking@lglride.co.uk
2. What Information We Collect
When you submit a booking request, we collect:
- Passenger name
- Email address
- Phone number (if provided)
- Pickup and drop-off addresses
- Date and time of journey
- Flight details (if applicable)
We may also collect basic technical data such as IP address for security purposes.
3. How We Use Your Information
Your information is used only to:
- Process and respond to booking requests
- Confirm journeys
- Communicate about your journey
- Maintain booking records for regulatory compliance
We do not sell or share your personal data for marketing purposes.
We process personal data strictly for the purpose of providing and administering private hire services and complying with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under:
- Contractual necessity (to provide transport services)
- Legal obligations (Transport for London and UK regulations)
- Legitimate business interests
5. Data Retention
Booking and operational records are retained in accordance with Transport for London operator licensing requirements and applicable UK tax and legal obligations.
6. Data Sharing
Your personal data may be shared only:
• With licensed private hire drivers assigned to fulfil your booking
• With third-party service providers where necessary for operational purposes
• Where required by law, court order, or regulatory authorities including Transport for London
We do not sell or rent personal data to third parties.
7. Your Rights
Under UK GDPR, you have the right to:
- Request access to your data
- Request correction
- Request deletion (where legally possible)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data.
9. Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Lumaritho Group Ltd
Email: booking@lglride.co.uk
Operating Centre: 450 Bath Road, Longford, Heathrow, UB7 0EB, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.